Free helpline for parents & carers
Free helpline for parents & carers on employment rights and in-work benefits
The email and telephone helpline is for parents, carers and their advisers. We are an independent charity offering free advice on employment rights for parents and carers and in-work benefits for families. The helpline is run by a team of dedicated, passionate and friendly advisers who are there to help you.
We advise on a range of topics affecting parents and carers at work. Some common examples are:
- Pregnancy and Maternity Rights
- Discrimination as a parent/carer
- Adoption, Paternity and Shared Parental Leave
- Flexible Working and Imposed change
- Emergency and Parental Leave
- In-work benefits and Tax Credits
- Free childcare and help with childcare costs
“Your email has been so helpful and answered all of my initial questions. I definitely have a better understanding of my maternity rights now. Thank you for also providing links so I can look up further information.”
Contact us for advice
Fill in our online advice contact form and we will aim to send you an email response within 5-10 working days, or;
Call our helpline on 0300 012 0312. Opening times:
|Tuesday||12 noon to 2pm|
|Thursday||12 noon to 2pm|
The helpline is closed on Wednesdays, Fridays and (usually) on public holidays. But if you can’t reach us during these hours, remember you can fill in our advice contact form at any time.
“I was feeling so panicky before the call but now I feel so much more confident now that I’ve spoken to you.”
Will I be charged for calling?
Our helpline number is an 0300 number and costs the same as a national call. It should be included in any free minutes you have with your mobile phone provider.
“This is such a helpful service for people who are feeling very distressed about discrimination at work.”
Information likely to be helpful
Please include any important dates or key information as these will help us to advise you. Information that is likely to be helpful is:
- Where in the UK are you based?
- If you have previously been in contact with us, do you have a record of the date you received advice and name of the adviser?
- Are you an employee / worker?
- Date you commenced employment
- Date of any key events, e.g. due date if you are pregnant / acts of discrimination
- Are you currently claiming any benefits and if so, what?
“Thank you so much for your time today you’ve given me some really useful pointers and clarified my rights around parental leave and time off for dependants – it’s really appreciated.”
Every year Working Families offers help to thousands of parents and carers and with their problems. However, occasionally someone may feel we got things wrong. We need to be told so we can put things right.
If you have a comment or complaint about any aspect of the service we have provided you, please email us back at firstname.lastname@example.org
Our email and telephone advice line are confidential. This means we won’t share your details with anyone outside Working Families without your permission (except for our volunteers, and in some cases, auditors – who are also bound by confidentiality).
Sign up to newsletters
Working Families advice team also sends regular newsletters to parents, carers and professionals. To sign up to one or more of these newsletters, you can subscribe here.
Do you care for a disabled family member? Join us on Facebook!
The ‘Waving Not Drowning’ Facebook group is a peer to peer support network and advice service for parents and carers of dependants with a disability which is run by Working Families. Read up on the ‘Waving Not Drowning’ project to find out more.