Home Advice for Parents & Carers Legal helpline for parents & carers

Legal helpline for parents & carers

If you need to contact us for more advice, you can get in touch with the Working Families free legal advice service:

By email to advice@workingfamilies.org.uk.  We aim to respond to emails within five working days.

Or by telephone on 0300 012 0312.  The helpline is open:

Monday 3-5pm
Tuesday 12 noon to 2pm
Thursday 12 noon to 2pm
Please note the helpline will be closed from Friday 20 December 2019 and open again on Monday 6 January 2020.

Do mention at the start of your email or phone conversation where you are based in the UK as the law may be different in Scotland, Northern Ireland or Wales.

 Our helpline number is an 0300 number and costs the same as a national call, but should be included in any free minutes you have with your mobile phone provider.

“You’ve been really good, I’ve been trying to get my head around this for ages” 

The helpline is for parents and their advisers and gives advice on employment rights for parents and benefits for families. The helpline is run by a team of solicitors and advisers and has an Advice Quality Standard Quality Mark.  Some calls and emails may be monitored for quality assurance and checks and file audits.  Please let an adviser know if you are not happy for your file to be audited.

You might find our services useful if you work in a children’s centre, family information service or a citizens advice bureau. Or you may be a midwife, a youth worker or some other voluntary or local authority service provider who works with parents.

We also have an occasional newsletter which will update advisers on the latest in employment law and benefits relevant to working parents.  Advisers and practitioners can subscribe to our email newsletter here.

We operate a complaints procedure about the advice service at Working Families. Details are available by ringing 0300 012 0312* or by emailing advice@workingfamilies.org.uk.

Please note that by calling or emailing Working Families you agree to the processing of your personal data, which Working Families will manage in accordance with the General Data Protection Regulation (GDPR).

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