Parents of young children: do I have to look for work on benefits? Can I give up work and claim benefits?
Our mission is to remove the barriers that parents and carers face in the workplace. We provide advice on employment rights and in-work benefits. If you need further advice on your work requirements on benefits please contact Citizens Advice.
Some benefits have ‘work-related’ requirements. These range from participating in Jobcentre interviews, to having to look for work. The benefits affected are Income Support, Universal Credit, Jobseeker’s Allowance and Employment and Support Allowance. These are the only benefits with requirements related to preparing for or looking for work.
If you’re claiming Income Support or Universal Credit
What work requirements can be placed on you?
If you are a parent claiming Income Support or Universal Credit you will probably be required to take some action to prepare you for returning to work. How much you will be required to do will depend on your circumstances and the age of your youngest child if you are the main carer. Some people (such as single parents with a child under one) will not have to do anything, while other parents will be expected to take all reasonable action to obtain full-time work. If you are in a couple and you claim Universal Credit one of you will have to meet all work related requirements, the other parent may have fewer requirements, but this will depend on the age of the child.
The table below explains what requirements can be placed on you if you are the main carer (‘responsible carer’) for a child:
| Income Support (single parent) | Universal Credit | |
| Pregnant with a baby due in less than 11 weeks | No work related requirements | No work related requirements |
| Gave birth less than 15 weeks ago (including stillbirth) | No work related requirements | No work related requirements |
| Responsible carer for a child under the age of 1 | No work related requirements | No work related requirements |
| Responsible carer for a child aged 1 | Work focused interview requirement only | Work focused interview requirement only |
| Responsible carer for a child aged 2 | Work focused interview requirement only | Work focused interview and work preparation requirement. |
| Responsible carer for a child aged 3+ (but see below for some exceptions) | Work focused interview and work related activity requirement | All work related requirements: · work availability · work search · work preparation · work focused interviews |
If you’re claiming Universal Credit and are sick or disabled
If you are claiming Universal Credit and you have been assessed as having a ‘limited capability for work‘ you will not have to look for work but you could be required to prepare to work in the future. If you have been assessed as having ‘limited capability for work and work-related activity’ (LCWRA), you will have no work-related requirements. You will be automatically be treated as having a LCWRA if you are pregnant and if working or preparing for work could be a risk to you or your unborn child.
Who is a responsible carer?
If you are part of a couple, only one adult can be named as the responsible carer for all dependent children in your Universal Credit claim. If you’re in a couple and you claim Universal Credit you will be asked to decide which one of you is the responsible carer.
If you have a child but you are not the responsible carer then you will be expected to meet all work-related requirements and look for full-time work. If you are the responsible carer, and your child is under three, you should have fewer work related requirements placed on you.
If you are a single parent responsible for a child you are automatically considered a responsible carer.
What is a work-focused interview?
A work-focused interview (WFI) is a meeting between you and a work coach, normally taking place at your local Jobcentre Plus. It can be done over the telephone, or at your home in exceptional circumstances. If you are told that you have to attend WFI’s this also means that you have to participate in the conversation and help draw up an action plan. However, if your only work-related requirement is attending WFI’s, you cannot be sanctioned for failing to do the actions agreed in the action plan.
What is work-related activity?
Work-related activity is action that makes it more likely that you will get a job or remain in work. The required activity is at the discretion of your work coach. It can include looking for work and undertaking training but it can’t include compulsory requirements to apply for or accept work.
What action is included in ‘all work-related requirements’?
If you are subject to all work-related requirements you must be available for work and you cannot unreasonably refuse any offers of work. In general, you are required to take all reasonable action to obtain paid work, more paid work or better paid work. This means that you will be required to spend a certain number of hours each week searching for and applying for jobs. You may also be required to undertake work preparation activities such as attending a skills assessment, improving personal presentation, participating in training and undertaking work experience.
If you are the responsible carer for a child under 13 you can ask your work coach for adjustments to your expected hours of work in order to meet your childcare responsibilities.
What happens if I don’t meet the work-related requirements?
Your work coach might apply a sanction if you don’t complete your work-related requirements. This means that your Income Support or Universal Credit will stop (or be paid at a reduced rate) for a certain number of days.
It’s possible to avoid or challenge a sanction if you had a good reason for your actions. If you fail to take-part in a work-focused interview it’s best to contact the DWP as soon as possible and explain to them if you had good cause for failing to take part. The DWP will allow five working days for you to provide an explanation before applying a sanction. If you are sanctioned you have a time limit of one month to challenge this decision.
Working Families cannot help you challenge a decision to sanction your benefits. For more information on sanctions please see this guide on the Advice Now website. You may be able to get help challenging a sanction from Citizens Advice or another advice organisation local to you. You can search for a local adviser on the Advice Local website.
Exemptions to work-related requirements
Some people will not have work-related requirements because their circumstances means that an exemption applies. Some of the further rules that might mean you are exempt from some or all of the work-related requirements are if:
- You are a carer for a disabled child or adult
- You have an illness or disability
- You are already working a sufficient number of hours
- You are under the age of 18 and you are responsible for a child
- You are a parent who has recently adopted
- You recently agreed to take custody of a friend or relative’s child (kinship carer)
- Your child has been affected by the recent death of a relative or someone at home
- Your child has been the victim or witness to domestic violence or abuse
If you’re claiming Jobseeker’s Allowance
Can I restrict my work requirements on Jobseeker’s Allowance?
If you are claiming Jobseeker’s Allowance (without Universal Credit) it is a requirement of the benefit to look for work. However, you can restrict your availability to a pattern which is compatible with your child’s normal school hours if you have children under 13. You can also restrict your availability for some other reasons, such as disability.
If you’re claiming Employment and Support Allowance
What work requirements can be imposed if I’m claiming Employment and Support Allowance?
If you are claiming Employment and Support Allowance, and are in the support group you will have no work-related requirements. If you are in the work-related activity group you could be required to participate in work-focused interviews and potentially other activities, but you cannot be required to look for work. If you are pregnant, you are treated as having ‘limited capability for work’ from six weeks before your baby is due until two weeks after your baby is born.
Benefit sanctions
What happens if I leave my job or have a reduction in hours or earnings?
In some parts of the benefits system, if you voluntarily leave your job or reduce your hours, you can be sanctioned which means your benefit can be stopped or reduced.
Income Support
Under Income Support you cannot be sanctioned for leaving a job or reducing your hours in any circumstances, as long as you are still entitled to the benefit (e.g. because you are a lone parent with a child under 5). Remember that when you stop meeting the conditions for Income Support, you may have to claim New Style Jobseeker’s Allowance or Universal Credit.
Universal Credit
Under Universal Credit, if you are sanctioned, you will lose the standard allowance (or half of it if you are claiming Universal Credit as a couple) for a period of time. You’ll still get any housing element, child element and any other Universal Credit elements you are entitled to in your calculation.
If you are the responsible carer for a child aged under 3
Under Universal Credit you cannot be sanctioned for leaving a job or reducing your hours, if at the time of leaving the job or reducing your hours, you were the responsible carer for a child aged under 3.
If you are the carer of a disabled person (including a child over 3)
If you are the carer of a disabled person (including a child over 3 or 5), you may also be able to leave your job and claim or continue to claim benefits without being sanctioned. This will depend on whether the disabled person claims disability benefits and how many hours you have to spend caring for them.
If you leave your job because of an imposed change at work
If you leave your job because of an imposed change where your employer makes a change to your terms and conditions without your agreement, you may be able to argue that you had a good reason for leaving. A reduction in pay would not be a good reason to leave, unless your pay is less than the national minimum wage.
Challenging a sanction decision
You can always challenge sanction decisions, however long ago they were made. You do this by asking for a ‘mandatory reconsideration’ where the DWP look at the decision again, and then appealing to an independent tribunal if you need to.
Working Families cannot help you challenge a decision to sanction your benefits. For more information on sanctions please see this guide on the Advice Now website.
You may be able to get help challenging a sanction from Citizens Advice or another advice organisation local to you. You can search for a local adviser on the Advice Local website.
This advice applies in England, Wales and Scotland. If you live in another part of the UK, the law may differ. If you are in Northern Ireland you can visit the Labour Relations Agency or call their helpline Workplace Information Service on 03300 555 300.
Our helpline and online contact form is now closed as we wind down our operations. Our free legal advice pages remain available and up to date until further notice. You can find a list of trusted organisations that may be able to help you below.
| Organisation and link to website | Area of Advice | Telephone |
|---|---|---|
| Employment Rights | ||
| ACAS | Acas gives employees and employers free, impartial advice on workplace rights, rules and best practice. We also offer training and help to resolve disputes. | 0300 123 1100 |
| Citizens Advice (England & Wales) | Citizens Advice is a charity which provides free, confidential, and independent advice on employment, legal, financial, housing, and consumer problems | 0808 223 1133 |
| Citizens Advice (Scotland) | Citizens Advice is a charity which provides free, confidential, and independent advice on employment, legal, financial, housing, and consumer problems | 0800 028 1456 |
| Maternity Action | Maternity and Parental Rights at Work and Benefits for Families & NHS charges for maternity care | 0808 801 0488 |
| Pregnant Then Screwed | HR Advice Line – for questions on employment rights, flexible working, parental leave or workplace discrimination | 0300 222 5799 |
| Equality Advisory and Support Service (EASS) | The helpline advises and assists individuals on issues relating to equality and human rights, across England, Scotland and Wales. | 0808 800 0082 |
| Trade Union | If you are a union member, contact your union for support. If not, you may wish to join, but check whether support is available for existing issues. | |
| Health and Safety Executive (HSE) | Guidance on workplace health and safety rights and accepts reports of serious workplace health and safety concerns. | |
| Advicenow | Provides free legal information, guides, self-help tools and training to help people deal with legal issues and understand their rights. | |
| Protect | Provides advice and support to people raising concerns about whistleblowing | 020 3117 2520 |
| Zero Hours Justice | Offers information and support on the rights of workers on zero-hours and insecure contracts | 01904 900 151 |
| Legal Advice and Representation | ||
| Law Centres Network | Law Centres work within their communities to defend the legal rights of local people. You can use their website to find your local Law Centre. | |
| LawWorks | The LawWorks Clinics Network provides free initial advice to individuals on various areas of law including employment law, social welfare law, housing matters, consumer disputes, debt and welfare rights. | |
| Advocate | Advocate is a charity that finds free legal assistance from volunteer barristers | |
| South West London Law Centres | Provides free, independent legal advice to people who cannot afford a lawyer, including advice on employment, housing, debt, immigration issues. | 020 8767 2777 |
| Employment Tribunal Litigants in Person Support Scheme (ELIPS) | ELIPS provides pro bono assistance to unrepresented litigants. It currently covers London Central, Cardiff, Bristol, Midlands (West), Newcastle, Leeds and Manchester Employment Tribunals. | |
| Legal Aid Check your eligibility for Legal Aid online | Legal Aid funding is only available for employment cases involving discrimination. | |
| YESS Law | Employment law advice and support, including settlement agreements. Yess Law do not represent clients in Employment Tribunal Proceedings | 020 3701 7530 |
| The Free Representation Unit (FRU) | The Free Representation Unit (FRU) is a charity that provides legal advice, case preparation and advocacy in employment & social security tribunal cases if you have a hearing date at a tribunal in London and the South East and your case is referred by a referral agency | |
| Employment Tribunal Customer Contact Centre | Provides information about the Employment Tribunal process but does not offer legal advice. | 0300 123 1024 |
| Appoint a solicitor The Law Society provides information on finding a solicitor. | If you are able to afford to do this, you can instruct a solicitor who is an expert in maternity and family friendly rights. A good solicitor will give you honest advice about the strengths and weaknesses of your case, the likely costs and s/he should try to resolve your case as soon as possible and so keep the costs you have to pay to a minimum. | |
| Disability Law Service | Provide free legal advice on community care, employment, housing, discrimination, public law and welfare benefits to disabled people and their carers | 0207 791 9800 |
| Child Law Advice | Provided by Coram Children’s Legal Centre, advice for Litigants in person | |
| Rights of Women | Women’s voluntary organisation committed to informing, educating and empowering women concerning their legal rights | 020 7251 6577 |
| Benefits and Financial Support | ||
| Citizens Advice (England & Wales) | Citizens Advice is a charity which provides free, confidential, and independent advice on employment, legal, financial, housing, and consumer problems | 0808 223 1133 |
| Citizens Advice (Scotland) | Citizens Advice is a charity which provides free, confidential, and independent advice on employment, legal, financial, housing, and consumer problems | 0800 028 1456 |
| Advice Local | Your local guide to help with employment and work issues, benefits, money, housing problems and more | |
| Age UK | Provide free, confidential advice, practical support, and companionship | 0800 678 1602 |
| Carer’s UK | Provide advice on benefits, rights, and emotional and peer support. | 0808 808 7777 |
| Scope | Offers information, advice and support for disabled people and their families, including guidance on benefits, work and independent living. | 0808 800 3333 |
| NRPF Network | Provides guidance and resources on no recourse to public funds (NRPF) and support options for people affected by immigration-related benefit restrictions. | 0800 169 0283 |
| Maternity Allowance helpline (DWP) | Maternity Allowance is a government benefit for pregnant women or new mothers who do not qualify for Statutory Maternity Pay (SMP) from their employer. | |
| HMRC Statutory Payment Dispute Team | Resolves disputes about entitlement to statutory payments, including maternity, paternity, adoption, shared parental, parental bereavement and neonatal care pay. | |
| Pregnancy, Maternity and Baby Support | ||
| Maternity Action | Maternity and Parental Rights at Work and Benefits for Families & NHS charges for maternity care | 0808 801 0488 |
| Tommy’s | Provide advice and support to parents-to-be, expectant parents, and families who have experienced baby loss | 0800 0147 800 |
| Bliss | Support and information for families of premature and sick babies, including emotional support, neonatal care guidance | |
| Twins Trust | Offers support, information and peer support for families with twins, triplets and multiple births | 0800 138 0509 |
| Sands | Sands works to support anyone affected by the death of a baby | 0808 164 3332 |
| Best Start in Life | Advice and support for your child’s development | |
| Mental Health and Wellbeing | ||
| Mind | Mind empower individuals experiencing mental health problems through advice and support | 0300 102 1234 |
| Maternal Mental Health Alliance | Charity and network of 160 organisations, dedicated to ensuring women and birthing people affected by perinatal mental health problems have access to high-quality, compassionate care | |
| Pandas | Pandas offer hope, empathy and support for every parent, carer or network affected by Perinatal Mental Illness | |
| Samaritans | Provide emotional support to anyone in distress, struggling to cope, or at risk of suicide | 116 123 |
| Domestic Abuse | ||
| Women’s Aid | Offers support, information and signposting for women and children experiencing domestic abuse | |
| Support for single parent families | ||
| Gingerbread | Offers advice and information support for single parents on work, benefits, finances and family issues. | |
| One Parent Families Scotland | Provides advice and support to single parents in Scotland including benefits, money and health and wellbeing. | 0808 801 0323 |
| Disability | ||
| Contact | For families with disabled children | 0808 808 3555 |
| Carer’s support | ||
| Carer’s UK | Provide advice on benefits, rights, and emotional and peer support. | 0808 808 7777 |
| Childcare | ||
| Childcare Service Helpline | Contact HMRC if you need help applying for Tax-Free Childcare, applying for free childcare if you’re working or using your online childcare account. | 0300 123 4097 |
| Best Start | Provide information on all available childcare support | |
| Coram – Family Information Service | Provide a tool to search for contact details for your local Family Information Service who can provide advice and support on childcare in your area |
The information on the law contained on this site is provided free of charge and does not, and is not intended to, amount to legal advice to any person on a specific case or matter. If you are not a solicitor, you are advised to obtain specific legal advice about your case or matter and not to rely solely on this information. Law and guidance is changing regularly in this area.
We cannot provide advice on employment rights in Northern Ireland as the law is different. You can visit the Labour Relations Agency or call their helpline Workplace Information Service on 03300 555 300.
