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Turn IT On, Winner 2017, The Direct Line Group Best for Embedded Flexibility Award

  • Managers act as role models in their use of flexible working and shared parental leave
  • Options to work flexibly are actively promoted
  • Performance of flexible workers monitored to ensure their work is fairly recognised

ICT support business Turn IT On actively recruits staff to work flexibly, innovating to support those who work in non-traditional ways. Flexible workers are valued and recognised for their efforts.

The management team at Turn IT On fully supports flexible working – four out of 11 managers work reduced hours and nine work from home on a regular basis. Across the business, 34 per cent of staff have flexible part-time working arrangements and 66 per cent are teleworkers or based from home.

Employee engagement surveys show that the great majority of staff feel the company offers good flexibility and supports parents and carers.

Opportunities to work remotely and flexibly are actively promoted, with a focus on helping mothers and fathers take sufficient leave. Shared parental leave has already been taken by a manager and all flexible working requests made in 2016 were granted.

Turn IT On has an open approach to staff working from home. Technology such as Skype is used to reduce the need for unnecessary travel.

Many staff are part-time – they are recognised as doing a great job in those hours. Monitoring shows part-time staff and teleworkers do not appear to be impacted negatively due to their flexible status when it comes to performance measurement.

Staff are encouraged to talk about changing their terms where needed, such as for health, children and caring responsibilities. The company offers a gradual return to work for those with poor health, offers time off for IVF treatment, and has introduced sabbaticals.

Flexibility options are highlighted in adverts for new staff and advertising tailored to attract those looking for part-time and flexible work.

Managers are coached on handling flexible working requests and supporting staff with health and family issues. A new management training programme will include flexibility in the workplace.

“Turn IT On were so accommodating and flexible from the outset. They really do care about the well-being of their employees and this has given me the perfect work life/home life balance.”

Turn IT On employee